Pay for top-ups using the methods and currencies available for your country. The amount is shown before confirmation. Then redeem products with Villas; products are not paid for directly in pesos.

No. First buy a Villas pack; staff verifies the top-up and credits your balance. Use that balance to redeem catalog products. Pack prices and available payment methods appear in Buy Villas.

No. They're two different things. The site one is your Discord, and it holds your balance and your orders. The game one you create the first time you join the server: Project Zomboid asks you for its own username and password, and that username is what goes in “in-game nick” here.

Yes, the staff resets it. Open a ticket on Discord with your in-game username: the password is changed from the server console and we send you the new one privately. Your character, your base and your progress stay untouched.

No. They're internal platform credits. They have no value outside the server, they can't be exchanged for money and they aren't refundable.

No, the balance is personal and doesn't transfer between accounts. If you want to gift something, order it and ask the staff to deliver it to their nick.

No. Catalog ranks grant their in-game benefits. Loyalty levels are set at the monthly closing using eligible credits and your position. Spending Villas does not reduce the credited amount used for ranking. Benefits shows your current level and next-month projection.

They depend on your current loyalty level and eligible credits. Spins unlock one at a time, with a wait between uses; the whole monthly quota is not granted at once. All wheels share usage. See Benefits or the wheel for your quota and next availability.

Choose the pack kits first, then complete a step for each kit with options. Identical kits keep separate answers. Check the cart and complete pending choices in My purchases before delivery. Only shelter expansions, fences and vehicles with a chosen skin require a ticket; other requests are handled from redemption details.

It depends on someone from the staff being online. The review is still human: what changed is that it now happens from a panel, with everything on record.

The staff can approve a different amount than the one you asked for, or reject the request with a note explaining why. You'll see it in your account.

Contact staff from My purchases. If delivery has not started, they can review cancellation and a Villas refund. Delivered parts or uncertain results must be checked first; never resend or refund without checking.

Yes. Without one there'd be nowhere to keep your balance and no way to prove what you bought. It's what makes the system work.

Pay for top-ups using the methods and currencies available for your country. The amount is shown before confirmation. Then redeem products with Villas; products are not paid for directly in pesos.

No. First buy a Villas pack; staff verifies the top-up and credits your balance. Use that balance to redeem catalog products. Pack prices and available payment methods appear in Buy Villas.

No. They're internal platform credits. They have no value outside the server, they can't be exchanged for money and they aren't refundable.

No, the balance is personal and doesn't transfer between accounts. If you want to gift something, order it and ask the staff to deliver it to their nick.

No. Catalog ranks grant their in-game benefits. Loyalty levels are set at the monthly closing using eligible credits and your position. Spending Villas does not reduce the credited amount used for ranking. Benefits shows your current level and next-month projection.

They depend on your current loyalty level and eligible credits. Spins unlock one at a time, with a wait between uses; the whole monthly quota is not granted at once. All wheels share usage. See Benefits or the wheel for your quota and next availability.

No. They're two different things. The site one is your Discord, and it holds your balance and your orders. The game one you create the first time you join the server: Project Zomboid asks you for its own username and password, and that username is what goes in “in-game nick” here.

Yes, the staff resets it. Open a ticket on Discord with your in-game username: the password is changed from the server console and we send you the new one privately. Your character, your base and your progress stay untouched.

Yes. Without one there'd be nowhere to keep your balance and no way to prove what you bought. It's what makes the system work.

Choose the pack kits first, then complete a step for each kit with options. Identical kits keep separate answers. Check the cart and complete pending choices in My purchases before delivery. Only shelter expansions, fences and vehicles with a chosen skin require a ticket; other requests are handled from redemption details.

It depends on someone from the staff being online. The review is still human: what changed is that it now happens from a panel, with everything on record.

The staff can approve a different amount than the one you asked for, or reject the request with a note explaining why. You'll see it in your account.

Contact staff from My purchases. If delivery has not started, they can review cancellation and a Villas refund. Delivered parts or uncertain results must be checked first; never resend or refund without checking.